Privacy policy
Effective Date: 1st January 2025
Kamer ("we", "our", or "us") is a hostel and PG management application developed and operated by Kamer App. This Privacy Policy explains how we collect, use, store, and protect the information of hostel owners, managers, and guests ("users") who use the Kamer mobile application and website at kamerapp.com.
By using Kamer, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a) Account and Identity Information
When you register or use Kamer, we may collect your full name, mobile number, email address, and role (owner, manager, or guest).
b) Hostel and Property Information
Hostel owners and managers may provide details such as hostel name, address, floor and room layout, bed configuration, rent amounts, and facility information.
c) Guest Information
Information about hostel guests including name, gender, mobile number, email address, date of joining, date of vacating, bed assignment, payment status, and identity documents uploaded for KYC verification.
d) KYC and Identity Documents
Kamer supports E-KYC for guest verification. This may include government-issued identity documents such as Aadhaar card, PAN card, or passport. These documents are collected solely for verification purposes and stored securely.
e) Payment Information
We collect records of rent payments, advance payments, maintenance fees, and expense records. We do not store full credit or debit card details. Payment transactions may be processed through third-party payment gateways.
f) Device and Usage Information
We may collect information about your device including device type, operating system, app version, IP address, and usage activity within the app such as pages visited and features used. This helps us improve app performance and user experience.
g) Communications
If you contact our support team, we may retain records of that communication including your name, contact details, and the content of your query.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate the Kamer service — including managing beds, bookings, rent collection, expenses, and generating reports for hostel owners and managers.
To verify guest identity — KYC documents are used to verify the identity of guests during the onboarding process as required by hostel owners.
To process payments — recording and tracking rent, advances, and other financial transactions within the hostel.
To send notifications — we may send push notifications or SMS alerts related to rent due dates, payment confirmations, booking updates, and other service-related information.
To manage subscriptions — processing subscription plan purchases, renewals, and trial periods.
To improve our services — analysing usage patterns to enhance app features, fix bugs, and improve user experience.
To provide customer support — responding to queries, complaints, and support requests.
To comply with legal obligations — meeting applicable legal and regulatory requirements in India.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information only in the following circumstances:
With hostel owners and managers: Guest information entered by or on behalf of a hostel owner may be visible to authorised managers of the same hostel within the Kamer platform.
With service providers: We may share data with trusted third-party service providers who assist us in operating the app, including cloud storage providers, payment gateways, and analytics services. These providers are contractually bound to protect your data.
For legal compliance: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Kamer, our users, or the public.
In a business transfer: If Kamer is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify users of any such change.
4. Data Storage and Security
Your data is stored on secure cloud servers. We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and regular security reviews to protect your personal information from unauthorised access, disclosure, or loss.
KYC documents and sensitive identity information are stored with additional access restrictions and are accessible only to authorised personnel and the relevant hostel owner.
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
Hostel transaction records and financial data may be retained for up to 7 years to comply with applicable accounting and legal requirements in India.
6. Your Rights
As a user of Kamer, you have the following rights with respect to your personal data:
Access: You may request a copy of the personal data we hold about you.
Correction: You may request correction of inaccurate or incomplete data.
Deletion: You may request deletion of your personal data, subject to our legal and contractual obligations.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time by contacting us.
To exercise any of these rights, please contact us at info@kamerapp.com.
7. Permissions Used by the Kamer App
The Kamer mobile application may request the following device permissions:
Camera: Used to scan and upload KYC documents and identity photographs.
Storage / Files: Used to upload and access documents from your device.
Notifications: Used to send rent reminders, payment alerts, and service updates.
Internet: Required for all core app functionality including syncing data with our servers.
All permissions are requested only when needed and used solely for the stated purposes.
8. Children's Privacy
Kamer is intended for use by hostel and PG owners, managers, and adult guests. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete such information.
9. Third-Party Links and Services
The Kamer app or website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify users via the app or by posting a notice on our website. The updated policy will be effective from the date it is posted. Your continued use of Kamer after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Kamer App
Email: info@kamerapp.com
Website: kamerapp.com